Return & Refund

Return & Refund

Easy Returns

Returns are easy with our online Returns Support Centre.

Returns Policy

While most items can be returned for a refund or replacement within a 10-day return window, return policies may be different across product categories. Please check the SHOPKARO Returns Policies for details on the returns policies of specific product categories.

How Easy Returns Work

Visit the Returns Support Centre to initiate returns. Learn more about returning items fulfilled by freshmart and returning seller fulfilled items.

Seller fulfilled items need to be returned directly to the seller and not to SHOPKARO. The seller will specify the return address and mailing instructions. For more information about returns and refunds for seller fulfilled orders, click here.

Genuine Products

Sellers are committed to sell only genuine, fresh & Quality products to customers on SHOPKARO. All sellers listing their products on SHOPKARO are required to enter an agreement to list and sell only genuine products.

Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements

What can I return?

You may request returns for most items you buy from sellers listed on SHOPKARO that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or SHOPKARO Returns Policy. To know about the Return window for SHOPKARO Business orders, please visit here

Items are returnable if you’ve received them in a condition that is physically damaged, Expired or different from its description on the product detail page on SHOPKARO.

SHOPKARO Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.